When we checked in the sweet lady at the desk did not know if there were linens for the pull out couch, charged the reservation card immediately instead of asking if we wanted to use a different card (which I did), and did not have the “key maker” at the desk to make our room key, so we had to wait on it. The room was okay but smelled like smoke even though it was a smoke free hotel. It was hard to get the toilet to flush. Took our children down to the pool and the hot tub had one jet that worked on the bottom (feet area) and had brown-tinged water. The kids loved the pool. The pool room as a whole was clean though. The complimentary breakfast was lacking significantly. There was cereal but no milk, the muffins were stale, the waffle maker spray was out, the sausage was awful, and the “orange juice” was clear (make that make sense). Overall the hotel was clean, and the staff was so nice.