Although I'd prepaid the room, I was asked to offer a credit card for a $100 non-smoking hold to be refunded at checkout. Clean towels are provided when dirty towels are returned. Our rooms air conditioner leaked a large amount of water. I chose not to exchange rooms, but opted for a mophead to place underneath it during the night. This help alleviate a puddle in the morning. Although breakfast is provided, it is cereal, bread or waffles. Other than that, we could hear our guests during waking hours - despite this, our sleep was restful. We checked out without any issues.