2/10 Poor
Feb 6, 2025
Disgusting
This was easily the worst hotel I have ever stayed in. Do not stay here. I checked in for a two night stay for a wedding. The location around Lake Eola was lovely but the hotel was not.
The first thing I noticed was a massive hole in the wall that was filled with insulation.
Then I noticed the floor was not level at all, the furniture was damaged, the blinds had black marks on it and were also damaged.
There was a gap underneath the door so you could hear everything going on outside including the sudden jarring noise of someone’s door slamming shut.
The bathroom had water damage with rust visible on metals and uneven flooring so the water would pool up outside of the shower area since there was no shower door or even a curtain.
The worst part of all, was seeing a roach walking along the walls. After seeing all this, I asked them to at least refund for the 2nd night stay so I could find another hotel. They lied about some technical issue saying that you cannot be refunded after checking into their system which is nonsense since a friend of mine who was attending the same event, tried to cancel after I told them what I experienced and they were told that they couldn’t cancel the first night but could do it for the 2nd night despite them not being present in the building and “checked into their system”. I asked for them to connect me to the manager to discuss getting the 2nd night refunded but they went ghost. Stay away.
Miles
Miles, 2-night trip
Verified Hotels.com guest review