Phone did not work, tv did not work - spent 30 minutes locating someone to correct the problem; sent me to another room - tv & phone worked, but maintenance & condition of doors, walls, floors, window coverings — filthy, water damage obvious, smelled of cooking aromas, baseboards damaged & rotting, elevator unkempt, not maintained. This place is not worth a dollar a night. Please do not let anyone make reservations here!!!
I refused to stay the night and left after they refunded my charges to my VISA!! The desk person saw how angry I was that photos online are deceptive and do not show the awful conditions here!! I had to leave a party early so I would not have to stay in this squalor.
I need a receipt from EXPEDIA to show I did not stay the night of Saturday 8/16/25. I have a receipt from Heritage Inn Express-Hayward, Front Desk Associate to show I left the hotel without staying the night & they did not charge my Visa.
Thank you. Please eliminate this option from the EXPEDIA site!