Does Grand Cantalagua Hotel Morelia, BW Signature Collection offer free cancellation for a full refund?

Yes, Grand Cantalagua Hotel Morelia, BW Signature Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Cantalagua Hotel Morelia, BW Signature Collection?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Cantalagua Hotel Morelia, BW Signature Collection?

Yes. Self parking costs MXN 25 per stay. Valet parking costs MXN 25 per stay.

What are the check-in and check-out times at Grand Cantalagua Hotel Morelia, BW Signature Collection?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Grand Cantalagua Hotel Morelia, BW Signature Collection?

No, this hotel doesn't have a casino, but Arenia Casino (5-min drive) is nearby.

Are there restaurants at or near Grand Cantalagua Hotel Morelia, BW Signature Collection?

Yes, Camelinas offers international cuisine.

What's the area around Grand Cantalagua Hotel Morelia, BW Signature Collection like?

Grand Cantalagua Hotel Morelia, BW Signature Collection is in Félix Ireta, a short 4-minute walk from Morelia Convention Center and 2 minutes' walk from José María Morelos Theater. Travelers say this hotel is in a good location.

Grand Cantalagua Hotel Morelia, BW Signature Collection, Morelia: Hotel Reviews, Rooms & Prices

Q: What is there to do at Grand Cantalagua Hotel Morelia, BW Signature Collection and nearby?

Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Grand Cantalagua Hotel Morelia, BW Signature Collection also has a garden.

8/10 Very good

Jul 7, 2025

Great place to stay.

Alvaro, 1-night trip

10/10 Exceptional

Jun 5, 2025

Excelente hotel

Aida Judith, 2-night trip

10/10 Exceptional

Jun 20, 2025

Clean great staff

Gerardo, 2-night trip

10/10 Exceptional

Jul 7, 2025

The property is updated with the new management and it shows, the gym facilites are outstanding

Eugenio, 2-night trip

6/10 Good

May 26, 2025

Location was great. Rooms were spacious.

Alicia, 2-night trip

2/10 Poor

Aug 27, 2025

In this hotel the property is ok, but definitely they need a lot of customer service training. The only thing salvable of this stay is the person that check us in in both times. I had to ask for room to be clean, the bathtub wasnt clean at all, because I can seed the duty lines around the bathtub, ac needed to be fix, 2 towels for 3 people, food expensive and plain.

Gabriela, 1-night trip

10/10 Exceptional

Apr 25, 2025

Breakfast buffet is really good

Carlos, 1-night trip

10/10 Exceptional

May 1, 2025

The staff are very friendly, I liked how clean our room was when we came in and I really enjoyed the variety of the breakfast options that they have. Will come again soon.

Marisol, 1-night trip

6/10 Good

Jul 5, 2025

Staff at front desk really bad. Service at restaurant amazing Service bellboys amazing Room service food really bad, missed my order twice

Gerardo, 1-night trip

6/10 Good

Aug 2, 2025

My reservation was at the bottom of the list and looked out my two sons, the keys didn’t opened the door and went 4 times to front desk until I went to see the receptionist and she didn’t scrolled down far enough to find my name to find the room number.

Ian, 1-night trip

10/10 Exceptional

Apr 25, 2025

EXCELENTE

Daisy, 3-night trip

8/10 Very good

Jul 2, 2025

Everything was good except the AC was not working properly, not cold enough even when set at thelowest

Javier, 1-night trip

4/10 Fair

May 28, 2025

very old furniture, poor looking drapes, the two reception people were not very inviting either

Lilia, 2-night trip

6/10 Good

Jun 6, 2025

Cesar, 1-night trip

6/10 Good

Jun 24, 2025

The hotel was nice, and the pool view from our room was a great touch. Still, a few things fell short. Check-in felt rushed and not very welcoming. I didn’t receive the wine or room upgrade that comes with my Expedia Gold status. The shower had great water pressure, but the drain was slow and caused water to pool. After a long travel day, I didn’t feel up to asking for the missing perks, but I expected a bit more attention to detail.

Angelica, 1-night trip

2/10 Poor

Aug 27, 2025

Customer service an existent!!

We have stay couple times in this hotel, but out last experience was the worst. The room was not clean every day. Only the beds were made and trash taken out, floor was duty with the food that my daughter drop, and clean until I told the housekeeper. The ac wasn't working until I went to the front desk and ask for it to be fix. Every day they gave us two towels when we were 3 people in the room, so I had to ask for an extra towel every day. We bought some expensive pizzas which were supposed to be pepperoni and Hawaiian which it only literally had two tiny pieces of pineapple and a piece of ham. Working in the Hotel Industry we can see both faces of the hotel and the worst part was the customer service and the way they handle an issue that we had. At the end they send us like an offer because of the issue we had but it was meaning less to us because of the way they treated us specially because of the moment we were passing by. We stay for a total of 9 days, and a hotel is supposed to be home out of your home. They had an offer of $400 pesos for breakfast or lunch which I can tell you that the food is just plain, and no service from the waitress. My husband is a cheft so he definately knows about food and customer service and this place doent have it at all.

Sergio, 8-night trip

10/10 Exceptional

Oct 10, 2025

Excelente su desayuno

FRANCISCO VINICIO, 1-night trip

10/10 Exceptional

Oct 10, 2025

Habitación amplía, limpia, cómoda, los alimentos de primera calidad, bien.sazonados, el personal muy amable, cortés

RODRIGO, 2-night trip

8/10 Very good

Oct 6, 2025

Habitación limpia, personal muy atento y bar muy bueno

Jose, 2-night trip

8/10 Very good

Oct 6, 2025

Nos instalaron en una habitación al llegar, pero tuvimos problemas con el llenado de agua en el sanitario y después lo reportamos y nos dieron otra habitación, la cual estuvo bien

Jose, 1-night trip

8/10 Very good

Oct 3, 2025

La atencion del Personal muy buena. Pero hubo Mucho ruido Toda la noche. Música. golpeaban algo en el cuarto de arriba.

Lizbeth, 1-night trip

10/10 Exceptional

Oct 3, 2025

Muy cómodo el hotel, buenas instalaciones, el restaurante sirve comida muy rica y que no me causó problemas intestinales, accesibles con el manejo de maletas (aunque al inicio la perdieron), sábanas limpias, pero con baño sucio.

Clemen Andrea, 2-night trip

10/10 Exceptional

Oct 2, 2025

Sebastian, 2-night trip

10/10 Exceptional

Oct 1, 2025

Marta, 3-night trip

10/10 Exceptional

Oct 1, 2025

Muy bien el servicio todos se esmeran mucho

Mario, 2-night trip

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