I booked this stay in April 2025. Two days before our arrival I received an email from Hotels.com reminding me of my booking at Comfort Inn & Suites in Ruston. When we arrived, after traveling for 12 hours, the hotel was closed for repairs/renovations!!!! Hotels.com NEVER notified me the hotel wasn't open. Hotels.com NEVER notified me there could potentially be a problem with the reservation. I later found out the hotel had been closed for 3 months!! WHY did Hotels.com allow me to book a hotel that wasn't even open!?!?! Needless to say, my daughter and I had to scramble to make alternate arrangements and of course couldn't speak with anyone at Hotels.com as the only "contact" feature was a useless chat. I have been a member of Hotels.com for MANY years and I'm shocked by the lack of professionalism, customer service, communication, and follow through. When we did finally find a new hotel, the price was obviously much higher than what we originally paid due to the fact it was a last minute booking. Do better Hotels.com, leaving travelers stranded is NOT an option.