2/10 Poor
Jan 22, 2025
Hotel Under Huge Construction Not Disclosed
This hotel is under massive construction which was not disclosed on the website when I booked. The hotel was torn up, dirty and dusty. It was so loud I could barely hear the receptionist in the lobby due to jack hammers. Construction workers were everywhere. Many of them smoke so it reeked of cigarettes outside the hotel and in the lobby. The room had some issues, non functional tv (which they fixed), sagging mattresses, very cold room even with the heat to 70F. There was a light that shined into the room at night from outside making it hard to sleep. The blinds would not fully close to block out this light. To add insult to the sub par room and construction issue, there was a $10 parking fee to park in an outside lot and the $75 pet fee was higher than most hotels. It was almost $300 for our one night at this hotel with room, taxes and fees. This is a rip off, especially in light of the construction going on. Shame on this hotel for misleading their clients and not informing them of the construction which has a huge impact on one's stay. We have stayed at other hotels where they were remodeling, but the room price was reduced and they comped us meal vouchers and other complimentary items. This hotel offered nothing and they do not care about the guest experience. In light of this, they do not deserve your business. I would recommend you stay in a different hotel in this area that does not have these issues as this construction is far from over.
Elisabeth
Elisabeth, 1-night trip
Verified Hotels.com guest review