6/10 Good
Jan 31, 2025
Unpleasant and rudeness from chambermaids
Stay was alright, accessible to many amenities and front desk (manager) was lovely.
Was about to give a good rating until unpleasantness and hostile manner of the staff members who were cleaning the rooms. The check out time was 10am, we came back 1010am (note that we have not checked out and return the cards), we came back to find that they were cleaning the room and left my belongings on their cleaning tray. I wanted clarify what was going on and was told that the front desk have not informed them that we have requested an extension and it’s not their problem. For a big chain like mercure, I find their professionalism lacking. It is inappropriate to remove the belongings when the guest has not checked out. So be wary and cautious of this.
Verified traveler
4-night trip
Verified Hotels.com guest review