Does Santo Refugio Heritage Hotel offer free cancellation for a full refund?

Yes, Santo Refugio Heritage Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Santo Refugio Heritage Hotel?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:30 AM to 9:30 PM.

Are pets allowed at Santo Refugio Heritage Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of MXN 590 per pet, per day, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Santo Refugio Heritage Hotel?

Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.

What are the check-in and check-out times at Santo Refugio Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. There's a charge of MXN 350 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 350 (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Santo Refugio Heritage Hotel and nearby?

Have fun with nearby activities like hiking and swimming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden and access to a nearby indoor pool.

Are there restaurants at or near Santo Refugio Heritage Hotel?

Yes, there's an onsite restaurant.

Santo Refugio Heritage Hotel, Puebla: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 9, 2025

Great Service

Jose, 1-night trip

8/10 Very good

Feb 5, 2025

A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.

maria christina, 2-night trip

10/10 Exceptional

Sep 12, 2022

Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.

Adam, 3-night trip

10/10 Exceptional

Dec 12, 2022

The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Exceptional

Aug 11, 2022

It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.

Janet, 1-night trip

8/10 Very good

Feb 20, 2024

This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.

Luke, 1-night trip

10/10 Exceptional

Jul 21, 2024

Hugo, 2-night trip

8/10 Very good

Sep 25, 2023

Great pool but cleaning and service needs work

It was a nice stay over all. The pool was very important to us and it was very good. It's not a heated pool, so in the winter months I wouldn't be able to swim in it. Property is nice and well taken care of. We came to lawn mover working for 2 hours by our door. Check in was fast and easy and we were the only guests in the hotel, which brings me to few problems: We wanted to use a pool. Went to the pool and realized that there were no towels. We went back and asked for towels. 20 minutes later my husband went back and asked again and they finally give him towels. In the morning we asked for coffee and tea and they said they going to make it now ( there is no complimentary coffee in the room) 15 min later we decided to go to the pool( remembering yesterday'stowel service) we figured they just forgot. As soon as we got into the pool they brought coffee and hot cup of water and left it outside on the table. We were wet. It was cold outside, so we just continued to finish morning swim. We drank cold coffee and the tea didn't even steep in cold water. That is not a good service, especially if you are charging money for it and we are only guests on the property. The floor in the toom is very!!! dirty. Our feet were all black, you can see it on the mat by the bathroom. The sink didn't drain. Hot water ends before you able to wash all soap off. The cleaning of the room should be better. The synthetic bed sheets-not a good choice. Tiny TV very far from the bed is not a great choice.

1-night trip

10/10 Exceptional

Apr 26, 2025

Gerardo Ulises, 1-night trip

10/10 Exceptional

Mar 24, 2025

Hermoso lugar y excelente atención y servicio.

Gaby, 2-night trip

10/10 Exceptional

Mar 13, 2025

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias

Pedro, 2-night trip

10/10 Exceptional

Feb 13, 2025

Muy muy bien todo

Jorge, 2-night trip

10/10 Exceptional

Feb 12, 2025

Excelente servicio

Luz, 1-night trip

10/10 Exceptional

Jan 22, 2025

Ruben, 1-night trip

6/10 Good

Jan 20, 2025

Armando, 2-night trip

10/10 Exceptional

Jan 19, 2025

Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio

Gryssel, 2-night trip

8/10 Very good

Dec 15, 2024

Todo limpio y perfecto

Arturo, 1-night trip

10/10 Exceptional

Dec 9, 2024

La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.

Cesar, 1-night trip

10/10 Exceptional

Nov 28, 2024

Andrea, 3-night trip

10/10 Exceptional

Nov 5, 2024

Azucena, 2-night trip

10/10 Exceptional

Oct 29, 2024

Michelle, 2-night trip

10/10 Exceptional

Oct 20, 2024

Excelente opcion, cerca de la plaza galerías… Gracias!!!

Mario Alberto Galindo, 1-night trip

8/10 Very good

Oct 11, 2024

Daniel, 2-night trip

10/10 Exceptional

Oct 6, 2024

Eriza natali, 3-night trip

10/10 Exceptional

Sep 30, 2024

Muchas gracias por su calidez con nosotros

Rafael, 1-night trip

Santo Refugio Heritage Hotel

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