Pre-paid for the room weeks ago. Showed up late at night after a long day of football and cheerleading only to find out they sold our room to someone else because of all the people in town for the concerts. Left me, my wife, and 2 young kids driving around until 3am trying to find a room. We were there for my daughter’s cheer competition the next day. Absolutely unacceptable. Never will I use hotels.com or stay at this chain of hotels again. Even sitting here today writing this review, and can’t believe a professional business would do this. Worst part is they lied to us. They said our room was no longer available due to “maintenance “. I said, “if that’s the case, we didn’t you call us ahead of time so we could have made different plans”. Caught them in a lie, and made the situation even worse. I’m just so disgusted.