staff were outstanding especially the bell man, front desk agents and all the housekeepers. i sincerely wished i can speak spanish, for even in front desk, twas hard to communicate in english fluently.
i once called to find out if i needed to bring the towel from my room to the pool or if there are towels available in the pool area? i got transferred 4 times and eventually hung up on because no one seemed to understand my question.
second attempt, i called concierge and got the response i needed.
property felt old and out dated.
although my room has what seemingly newly upgraded shower, the water was leaking badly and seemed not functioning properly.
the sink was super slow to drained.
again. staff actually were exceptionally friendly and accommodating and professional. just i was not fluent in spanish.
total stars: 3.4. rounded down to 3 stars. (staff: 4.5 stars. ding half a star for limited english for a 4* international hotel).
would return personally. thank you.