When booking with hotels.com we advised 2 adults and 3 children. At check in we were advised the rooms only have 2 full size beds. Why they would allow a booking for 5 people, when really 4 is the appropriate number is beyond me.
The elevator is permanently out of order. We were given a room on the 3rd floor.
The room was very small, but fairly clean. Our kids are 6, 8 and 11. It was a very tight fit for them in a full size bed.
Knowing we had 5 people checking in, our room only had 2 bath towels. They did not offer us more. On day 3 of our 4 day stay housekeeping came by and asked if we needed clean towels. We had to give our dirty towels, and were given 2 fresh bath towels. We were told the hand towels and washrags were still bring laundered and they would bring them by one they were done. They did not.
We had to ask for toilet paper... because 5 people in a room and only 1 roll of toilet paper was provided. Housekeeping never made our beds or took out trash.
Breakfast is a joke. Cereal and milk, yogurt, granola bars. Watered down juice.
The exterior is worn, older looking and rusted. Our room had an oceanview. The pool was clean and refreshing. Would we stay here again? Probably not.