I’m sharing this experience in hopes of helping others avoid the trauma we went through. We booked Hotel Morgana last-minute so we could attend Pope Francis’ viewing before heading home. We checked out around 3:15 AM on April 24, 2025 to catch an early flight.
While we were checking out, an unfamiliar man entered the lobby. The receptionist casually said he was “making sure everything was safe.” This man wore no uniform or professional attire. Was he a legitimate security for the hotel? Moments later, we walked toward our taxi, about 200 meters away. Just 100 meters from the hotel, at the intersection of Via Filippo Turati and Via Gioberti, I was assaulted and robbed. Someone grabbed my arm from behind, threw me to the ground, took my iPhone, ran.
We screamed and chased him back toward the hotel. Two nearby gentlemen tried to help, but it was too late. The thief had vanished.
We returned to the hotel immediately. The same “security” man stood outside, having witnessed the chase, and did nothing. The receptionist remained seated at the front desk, didn’t check on us, didn’t offer help. Only the two strangers who had tried to help earlier escorted us safely to our taxi.
I urge Hotel Morgana’s management to review the security camera footage from 3:05 AM to 3:35 AM on April 24, 2025. This incident should not be ignored.
Losing a phone is painful but the irreplaceable photos is worse.
The phone was last pinged on Via Sant'Anna 32, 80011 in Naples 2 days after the incident.