2/10 Poor
Jan 28, 2025
terrible stay
It was a very cold night in London (minus 4 degree Celsius) and the room temperature in my room couldn’t go up above 17.8 all night!! initially was at 16 degrees!! The very helpful night staff tried to increase the temperature but didn’t work and I had to shiver the whole night as there was a draught coming through the windows too. i have added a picture of the room thermostat in the morning despite putting the temperature up to 24 degrees at 12 am!
the night staff did offer me a portable heater but those give me a bad headache and a cough and i had to refuse it. In a hotel of the Hilton group stature i feel this is unacceptable and I could not sleep the whole night! I mentioned this to the service manager in the morning and she gave me the email address of the general manager of the hotel whom I emailed with not even an email of acceptance or apology!
I find this unacceptable for a hotel of the Hilton stature and I demand a refund.
Gourab
Gourab, 1-night business trip
Verified Hotels.com guest review