The photos used to advertise the room showed clean, modern spaces with wooden flooring, giving the impression of a well-maintained environment. In reality, what we experienced was completely different:
• The room had heavily stained carpets, which gave the impression of poor hygiene.
• Several plug sockets were dislodged from the walls, which appeared unsafe and posed a potential electrical hazard.
• The hairdryer was rusted and emitted a burning smell when used, making it unsafe and unusable.
• One of the pillows had a visible stain, further contributing to the overall feeling that the room was not clean or properly maintained.
This was not only deeply disappointing but also unacceptable from a health and safety perspective. It is clear that the room provided was not the one we thought we were booking, based on your published photos and descriptions.
We therefore respectfully request a full refund for this stay, as the accommodation did not meet the advertised standard and was misrepresented at the point of sale.