6/10 Good
Jan 30, 2025
Cold days in Miami with no heat
Firstly, I have stayed at this hotel several times in the past and have had a wonderful experience. For this stay I had booked a room with a city view on one of the higher floors. When I arrived around 2:30pm the only room they could offer was on the fourth floor. Basically tree top level with views of the buildings surrounding the hotel. I accepted the room, #405. After dropping off my luggage I went out until around 10pm to explore. Upon returning I went to lay down and found the mattress was broken down. Tried sleeping on the other side that wasn’t much better. I had early meetings and wasn’t able to return until 9pm. I notified the front desk and they changed my room to a lagoon view on the second floor, #230. During the first couple of days Miami was experiencing some cold weather, upper 40s for a high temp. The one thing that would have been nice to know is the hotel does not have heat inside, just A/C. Front desk said that’s the way it was built. I get it, it’s Miami but the room didn’t offer a blanket on the beds. You have to sleep in your sweatpants and top with socks on to try and stay warm. Thankfully the weather warmed up for my next two days so the “no heat” issue wasn’t a problem. I just wish the front desk would have informed me and others checking in about this issue. I rarely complain but this wasn’t one of my best stays at the Pullman. Overall the staff was very friendly and helpful. Just felt bad having to keep going to the front desk.
Brian
Brian, 4-night trip
Verified Hotels.com guest review
