The hotel’s location near Penn Station is great, and we appreciated the early check-in. The airport shuttle was also efficient, and the driver was very nice. But overall, the stay was disappointing. The reception wasn’t welcoming, and our room for four only had two tiny beds, barely fitting one adult each. Noise from the street and neighboring rooms was constant, and smoke smells in the hallways were unpleasant.
Housekeeping missed basics: they took used towels but didn’t replace them, and the conditioner container stayed empty for days. It also took about five minutes to reach someone at housekeeping or the front desk when we called. Considering the high price and no included breakfast, it really doesn’t feel like good value. Only stay here if location and early check-in are your top priorities.