2/10 Poor
Jan 31, 2025
The room was below average but I expected that because of the price, the service for the most part was excellent. This is because of the young man who is at the front desk almost 24/7, I didn't get his name, sorry to say. But there is one issue I had, the last day I was there I had to work early and was going to book the room for another night. I tried several times on the site I had booked with but the hotel wouldn't take just one night. I called the property to fix this and I spoke to a woman, the manager, Pinky is what she goes by, that is all the info about this person that I could find out.
When I spoke to this woman I explained my situation to her. Told her I had to leave early for work and I wanted to book another night, told her I tried the website and failed to book, I told her I was at work and couldn't get there before checkout to give her the cash but they I had a friend in the room who would gladly pay it for me. However my friend had lost his phone the night before and was unreachable to me, this lady agreed to go to the room and explain this to him and have him call me so I could keep the room. I didn't want to lose my 50 dollar deposit because I had borrowed it and was to return it at checkout. I was under the assumption that she had spoke to him and the room was paid. This was not the case, she had lied to me and as a result I lost the 50$.
Bottom line is do not trust this woman if you stay at this motel. She is not there for the good of the client
Charlene
Charlene, 4-night trip
Verified Hotels.com guest review