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Crowne Plaza Hamburg - City Alster by IHG

4.5 star property
Waterfront hotel with restaurant, near Miniatur Wunderland

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Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Bar (on property)
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
Sauna
Exterior
Crowne Plaza Hamburg - City Alster offers a blend of luxury and eco-friendliness in Hamburg-Nord. Savor breakfast at The Restaurant, explore the nearby cycling routes, or unwind with dry cleaning/laundry services. Guests praise the helpful staff and can stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Spa
  • Gym
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour health club
  • Self parking
  • 24-hour room service
  • Spa services
  • 9 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Snack bar/deli

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
$103 nightly
The total price is $116
Aug 3 - Aug 4
Total includes taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Suite, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Suite, 1 King Bed (Alster View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Family Room)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 1 King Bed (Family Room)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Ruby Lotti Hotel Hamburg

  • Parking available
  • Free WiFi
  • Air conditioning
  • Bar
8.8 out of 10, Excellent, 1,000 reviews
The price is $113
$105 nightly
$113 total
Total includes taxes and fees
Jul 20 - Jul 21
Ruby Lotti Hotel Hamburg
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About the neighborhood

Map
Graumannsweg 10, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 3 min drive - 2.4 km
  • Miniatur Wunderland - 4 min drive - 3.0 km
  • Hamburg Cruise Center - 4 min drive - 3.3 km
  • Elbe Philharmonic Hall - 5 min drive - 3.7 km
  • Reeperbahn - 5 min drive - 4.1 km

Getting around

  • Hamburg Airport (HAM) - 25 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Dammtor Station - 29 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk

Restaurants

  • ‪Alsterperle - ‬10 min walk
  • ‪Peter Pane - Hamburg Turnhalle - ‬7 min walk
  • ‪Goldherz - ‬8 min walk
  • ‪Campari Lounge - ‬4 min walk
  • ‪Da Caio - ‬4 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

At Crowne Plaza Hamburg - City Alster by IHG, you'll be just a 5-minute drive from Miniatur Wunderland and Hamburg City Hall. Guests can indulge in spa services, and The Restaurant serves breakfast and lunch. A bar/lounge, a 24-hour health club, and a snack bar/deli are other highlights at this eco-certified hotel. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Uhlandstrasse U-Bahn is 8 minutes and Lohmuhlenstrasse U-Bahn is 11 minutes.

Languages

Dutch, English, French, German, Spanish

At a glance

DONE

Hotel size

    • 291 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (EUR 29 per night)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
    • Offsite parking nearby (EUR 29 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Canoeing
  • Pool table
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Canoeing nearby

Working away

  • 9 meeting rooms
  • Conference space (5651 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • 24-hour health club
  • Spa services
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stairway handrail height (inches): 39
  • Stair-free path to entrance
  • Area rugs in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

The Restaurant - This buffet restaurant serves breakfast and lunch.
The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.57 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 28.50 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Covered self parking costs EUR 29 per night
  • Parking is available nearby and costs EUR 29 per night
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Does Crowne Plaza Hamburg - City Alster by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza Hamburg - City Alster by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crowne Plaza Hamburg - City Alster by IHG?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Crowne Plaza Hamburg - City Alster by IHG?

Yes. Self parking costs EUR 29 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.

Is there an onsite casino at Crowne Plaza Hamburg - City Alster by IHG?

No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.

What is there to do at Crowne Plaza Hamburg - City Alster by IHG and nearby?

Have fun during the warmer months with activities such as rowing. Enjoy amenities like a 24-hour health club and spa services.

Are there restaurants at or near Crowne Plaza Hamburg - City Alster by IHG?

Yes, there's an onsite restaurant, The Restaurant.

What's the area around Crowne Plaza Hamburg - City Alster by IHG like?

Crowne Plaza Hamburg - City Alster by IHG is located on the waterfront in Hamburg-Nord, a short 8-minute walk from Uhlandstrasse U-Bahn and 6 minutes' walk from Alster Lakes.

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Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Breakfast
Service staff
Room

What guests liked

  • Breakfast was great with a huge selection of food and drink. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
2-night trip

10/10

clean, great staff and food
1-night trip

10/10

I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
1-night trip

10/10

So nice
2-night trip

10/10

Excellent, we will back next time
1-night trip

10/10

Very clean hotel. Room was great and sauna area was very nice! Good location.
2-night trip

10/10

It's a nice hotel in a quiet area of Hamburg.
1-night trip

10/10

Staff is professional and personable.
8-night trip

10/10

Very nice hotel.
2-night trip

10/10

Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
2-night trip

10/10

Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
5-night trip

10/10

A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
4-night trip

8/10

Perfect location, short walk to centrum. Car Parking👌 clean hotel! Great breakfast, 10/10:-)
1-night trip

10/10

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.
3-night trip

10/10

Very good Recommendation 👍
1-night trip

10/10

This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
3-night trip

10/10

Good
2-night trip

8/10

They helped us with our inconveniences of getting there late
4-night trip

6/10

Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
3-night trip

2/10

I left my room and returned I found that my personal belongings that were supposed to be inside the lock were on the table. I tried to open the lock but the PIN that I had set up was not working. I asked the hotel reception for assistance and they came to the room and opened the lock. I noticed that my money was missing and my things were messed up. I immediately called the police who requested the hotel to provide a list of access to my room. To my surprise, it was noted that someone from the hotel staff, other than the housekeeper, had opened the room during the afternoon without any reason. The hotel manager arrived the next day but did not provide any explanation for the intrusion. After a brief conversation, he simply said "we finish" and left me alone.
3-night trip

10/10

2-night trip

10/10

War im allem allem ein schöner Aufenthalt, alles drun dran . Sehr freundlich. Plus Sauna
3-night trip

10/10

2-night trip

10/10

En rigtig god oplevelse. Hyggeligt hotel i rolige omgivelser. Intet at sætte en finger på.
2-night trip

8/10

Das Zimmer war etwas klein. Den Regenschirm musste man ausleihen. Die Reinigung der Zimmer kam erst am Nachmittag. Check in und Check out sehr schnell und freundlich. Gute, ruhige Lage an Aussenalster. Leider viele Baustellen in der Gegend. Kein Lärm, aber Absperrungen. War bereits unser 2.Aufenthalt in diesem Hotel.
2-night trip